FAQs

Are all the products authentic?

Yes, all products are authentic. We authenticate our products using advanced AI technology.

 

What are the conditions of these vintage pieces?

All items are sourced in either never worn, excellent or very good condition due to our promise to provide our customers the best quality. In the rare case where there is evident wear or tear on items, we will always make sure to list it.

 

All SMV items come with an authentication card so you are guaranteed the products are 100% authentic.

 

Do you offer sourcing services?

Yes! We do offer sourcing services. Additionally, sourcing a piece to your liking requires time and effort  as the pieces are rare and scarce, so we only accept serious inquiries.

 

How long will it take to receive my order?

As we ship via DHL Express, for orders outside of Qatar it will take 2 to 5 working days, and orders in Qatar take 1 working day. We provide live tracking and insurance for your shipments.

 

Do I have to pay import or customs taxes?

Customers are responsible for paying their respective import and customs tax. Please check the rates for your country.

 

What is your return policy?

Since the pieces we sell are super rare we do not accept returns, so please be mindful when buying.

 

What’s the best way to contact you?

You can contact us for all inquiries on our email mailto:info@shopmyyvault.co. We also reply to DM’s on Instagram.